FAQs & Definitions

ChinaDivision provides free fulfillment integration software and API for online sellers to sync orders from online stores to ChinaDivision fulfillment system. The customers who use Shopify, Magento, eBay, WooCommerce, WordPress, OpenCart and BigCommerce, or the ones who can develop their own tools with ChinaDivision API, can sync orders automatically. The other customers with no fulfillment tool/software have to transfer their online store orders to ChinaDivision manually. Roughly speaking, the method is to export orders from the online store, modify the exported table then upload the table to ChinaDivision.
Here is the step-by-step tutorial of how to create orders in ChinaDivision user center.

1.Log in your ChinaDivision account, then enter the user center by clicking USER CENTER in the top right corner of the home page.

2.Click Orders on the left, then click List.

You can view all of the order lists here, including the order lists generated by our fulfillment integration/API and the order lists you uploaded. Every time a new batch of orders is successfully generated in ChinaDivision system, you can see a new order list appear here. Note that the order lists generated by fulfillment integration/API are named after the sync date.

3.Download the order list template by clicking Download Consignee Template.

You can see a file named chinadivision_order_import_tmp.xls is just been downloaded, open it.

It is a template to make sure the order lists you upload meet the requirements of ChinaDivision and can be displayed correctly in the system.

4.Export orders from your online store, modify the order table according to our template. Please note the following points when modifying.

a.The name, content and the sequence of each column have to be exactly same as the template file, we recommend that you copy & paste the corresponding columns into the template table then modify the contents of each cell in the column.

b.Make sure that there is no extra spaces, “,”or “.”in each cell.

c.Make sure the order id is unique, duplicate order ids will cause the data confusion.

d.Don’t accidentally fill in the Tracking No. Column if the orders are not processed, otherwise the status of new generated orders will be wrong.

e.Save the table as “.xls”file. We will support .csv and more file format in the future.

f.Give the file an easy to recognize file name, because the new generated order list will be named after the file name.

5.Click Upload Consignee to upload the order list.

You can see thenew added order list is named after the file you uploaded.

6.Click Detail to see the orders included in the order list, or Delete the order list if you don’t want to fulfill the orders. The order list can only be deleted when its status is Processing. Note that the Quantity means the order quantity in this order list, not the item quantity.

7.Please contact your sales manager if you still have questions, or something goes wrong in the order creation process.