How Are the Products on Tiktok Shop Transported and Delivered?

TikTok Store is an integrated e-commerce solution that allows sellers and creators to showcase and sell their products through short videos and live broadcasts on TikTok.

Shipping and delivery of products on TikTok Shop depends on the seller’s specific arrangements and the shipping methods they offer. TikTok Shop is a platform that allows businesses to display and sell their products, and each seller may have their own shipping and delivery policies.

Sellers on TikTok Shop specify their shipping options during the checkout process, including carrier, delivery time, and any associated fees. Common shipping methods include standard shipping, express shipping, and international shipping. Actual shipping and delivery logistics may involve third-party courier services or postal services.

TikTok tracking status means that after the user places an order on the TikTok store, the seller selects the shipping method (standard economical shipping or TikTok global shipping) based on the order situation and updates the order status in real time. The user can understand the order's shipping status through the order status.

TikTok Store offers the following shipping and delivery services and options

Fulfilled by TikTok

This is a new logistics solution that lets TikTok stores store, pick, pack and ship sellers’ products to customers.

The transportation and distribution of products on the TikTok store mainly relies on cooperation between TikTok and logistics companies. The TikTok platform provides a logistics service platform and arranges personnel to pick up goods at your doorstep, responsible for domestic and international logistics and distribution. The specific process is as follows:

Sellers need to fill in their own logistics information on the TikTok platform, including the origin, destination, contact information, etc. of the goods. TikTok will connect the seller's logistics information with the logistics company's distribution network and automatically match the most suitable logistics solution. Sellers need to pack the goods and hand them over to the logistics company designated by TikTok, and the logistics company will be responsible for transporting the goods to the destination. After the goods arrive at the destination, the recipient needs to provide valid documents to sign for receipt.

The TikTok platform will be responsible for supervising the entire transportation process to ensure the safety and timely delivery of the goods. At the same time, the platform will also provide logistics tracking services, allowing sellers and buyers to check the transportation status of goods in real time.

Partner integration

The TikTok store also cooperates with some third-party service providers to provide more support and convenience such as TikTok fulfillment, such as customized packaging, express delivery, warehousing, returns, etc.

Safe settlement

TikTok Store uses a reliable third-party payment platform to process transactions, ensuring a fast, smooth and secure checkout process.

How does TikTok delivery work?

TikTok delivery mainly relies on cooperation between TikTok and logistics companies. TikTok provides a logistics service platform for sellers and arranges personnel to pick up goods at their doorsteps, responsible for domestic and international logistics and distribution. The specific process is as follows:

Sellers need to fill in logistics information, including the origin, destination, contact information, etc. of the goods, and package the goods to the logistics company designated by TikTok.

TikTok will connect the seller's logistics information with the logistics company's distribution network and automatically match the most suitable logistics solution.

Logistics companies are responsible for transporting goods to their destination, clearing customs and delivering them at the destination.

The recipient needs to provide valid ID to sign for receipt.

The TikTok platform will supervise the entire transportation process to ensure the safety and timely delivery of the goods. At the same time, the platform will also provide logistics tracking services, allowing sellers and buyers to check the transportation status of goods in real time.

Sellers need to choose appropriate logistics methods based on factors such as the nature and destination of the goods to ensure the safety and timely delivery of the goods. At the same time, sellers also need to comply with relevant logistics laws and regulations to ensure the legality and compliance of the goods.

What is TikTok Global Shipping?

TikTok Global Delivery Service is a logistics solution designed to provide global delivery services to sellers on TikTok. By partnering with logistics companies, TikTok sellers can ship products from within the country to consumers around the world. This service includes a series of services such as domestic warehousing, packaging, distribution, tracking, and after-sales services, providing sellers with a one-stop logistics solution.

Benefits of TikTok’s global shipping service include:

Reduce logistics costs: The TikTok platform cooperates with logistics companies to reduce logistics costs and increase sellers’ profit margins through batch transportation and long-term cooperation agreements.

Improve distribution efficiency: By cooperating with logistics companies, sellers can use professional logistics channels and distribution networks to improve distribution efficiency and speed and shorten transportation time.

Convenient and fast logistics services: TikTok global distribution service provides sellers with one-stop logistics solutions, including domestic warehousing, packaging, distribution, tracking, after-sales services, etc., allowing sellers to focus more on product development and sales.

Expanding the global market: The TikTok platform has a broad user base. Through global distribution services, sellers can sell products to all parts of the world and expand the international market.

It should be noted that TikTok’s global delivery service is not applicable to all types of goods and regions. Sellers need to choose appropriate logistics methods and partners based on factors such as the nature of the product and the target market to ensure the safety and timely delivery of the product. At the same time, sellers also need to comply with relevant logistics laws, regulations and platform regulations to ensure that business is conducted legally and compliantly.

How to check order tracking number on TikTok store?

When you place an order for something on the TikTok store, you can usually find the tracking number for your order in several places.

Several ways to check your tracking number:

Check your package's shipping label: Your package will usually have a shipping label that will have a tracking number or tracking ID on it.

Look for it on your package's receipt: Your order information, including tracking numbers, will usually be listed on the receipt.

Check your email or phone number: If you provided an email address or phone number when you ordered, the seller or courier company may send you a tracking number through these methods.

Contact the seller or courier company: If you are unable to find the tracking number, you can try contacting the seller or courier company's customer service, who can provide more information about the tracking number.

Once you get the tracking number, you can enter the number on the third-party tracking website or the official website of the courier company to track the shipping status and current location of your TikTok order. Please note that specific tracking methods and websites may vary between different courier companies and regions.

My TikTok store order didn't arrive, what should I do?

If the order you placed in the TikTok store fails to be delivered, it is recommended that you contact the seller immediately to understand the specific status of the order. You can send a message to the seller by clicking on the seller's profile in the order list.

If your order is indeed not delivered or canceled, you can ask the seller how to apply for a refund from the TikTok store. You can also go to your "My Orders" page and follow the prompts on the page to start the refund process.

Is TikTok shipping expensive?

TikTok shipping costs vary from seller to seller, and each seller has its own shipping policy. Shipping costs may vary depending on the item, destination, shipping method, etc. To obtain accurate shipping information, it is recommended to check the product description or contact the seller directly for consultation. When choosing a seller, be sure to pay attention to their shipping and return policies to ensure your purchase is handled appropriately.