Ebay Has Policy Protection for Sellers Affected by the Fire in Warehouse 5
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On May 9, local time in the UK, the cross-border e-commerce platform eBay had a fire break out in GOODCANG's warehouse No. 5 in Birmingham, UK. Warehouse operations were affected and orders were unable to enter and exit the warehouse normally. The recovery time has yet to be confirmed. This has had a certain impact on sellers using the warehouse.
In order to mitigate the impact of this incident on sellers' businesses, the eBay platform is paying close attention to the incident and has announced a series of policy protection measures. Including Seller Standard Policy, Seller Service Metrics, Bad Transaction Performance Policy and Overseas Warehouse Service Standard Policy. to support affected sellers and ease their burden.
eBay recommends that sellers proactively contact buyers as soon as possible to explain the current actual situation to them; if the buyer agrees to wait, and you have ready goods in other overseas warehouses in the UK for shipment, you can ship before 0:00 on May 15th (UK local time) ) Upload a valid logistics tracking number and complete the shipment. eBay will automatically protect the relevant performance indicators of your account, including delayed delivery rate, effective tracking information upload rate, cases of items not received and related negative reviews; if necessary When you cancel an order, eBay will automatically remove the resulting bad transaction records and related negative reviews.
A detailed introduction to the policy protections provided by eBay
Policy protection scope
eBay will provide protection including seller standard policy (Seller Standard), seller service metrics (Service Metrics), bad transaction performance policy and overseas warehouse service standard policy.
Communication suggestions
eBay recommends that sellers proactively contact buyers as soon as possible to explain the current actual situation to them.
Shipping measures
If the buyer agrees to wait and the seller has goods available for shipment in other overseas warehouses in the UK and can upload a valid logistics tracking number and complete the shipment within the specified time, eBay will automatically protect the relevant performance indicators of the seller's account.
Performance indicator protection
eBay will protect the seller's account's delayed delivery rate, effective tracking information upload rate, items not received cases and related negative reviews.
cancel the order
If a seller has to cancel an order, eBay will automatically remove the resulting bad transaction records and related negative reviews.
Recovery Time
At present, the impact of the fire on warehouse operations is still being evaluated, orders cannot be shipped in and out of the warehouse normally, and the recovery time needs to be confirmed later.
Operation suggestions
eBay recommends that sellers modify the location of goods based on actual conditions and use a logistics plan for timely delivery. For logistics plans shipped from mainland China, the requirements of the SpeedPAK logistics management plan policy must be met.
These measures reflect eBay's support for sellers and emphasis on user experience. By providing policy protection, eBay aims to help sellers weather the storm while ensuring that buyers’ shopping experience is not affected. More specific policy details and applicable conditions may change depending on the actual situation. It is recommended that sellers pay attention to the latest news and operating guidelines officially released by eBay in a timely manner.
How can overseas warehouse companies avoid risks?
To ensure the safety of overseas warehouses, it is important to regularly inspect and maintain fire protection facilities, clean up flammable debris, and ensure that there is a clear division of safety management responsibilities. Insurance provides financial protection in the event of a fire.
To ensure your overseas warehouse is safe and secure, here are some key precautions and emergency response strategies:
Precautions
- Regular inspection: Check the warehouse to eliminate fire hazards.
- Safety management: clarify safety responsibilities, improve the system, and conduct regular fire protection training.
- Maintenance facilities: Check electrical facilities regularly and repair and replace them in time.
- Clean up debris: Keep the warehouse tidy and avoid flammable items blocking the passages.
- Person responsible for fire prevention: Designate a full-time person responsible for fire safety.
- Fire equipment inspection: Ensure that fire extinguishers and other equipment are in normal condition and ensure their effectiveness.
- Fire exits: Keep the passages clear and do not block fire hydrants.
- Open flames are strictly prohibited: Smoking and illegal use of open flames are prohibited in the warehouse.
- Safety inspection: Conduct a thorough safety inspection before leaving get off work, and arrange night patrols if necessary.
- Warehousing insurance: Insure the warehouse and goods just in case.
emergency response
- Evacuate quickly: In the event of an explosion, evacuate to a safe area immediately without using an elevator.
- Protect your hearing: Squat down to find cover, and open your mouth to balance the pressure during the explosion to avoid eardrum shock.
- Avoid onlookers: Do not get close to the explosion site or watch onlookers to prevent the risk of continuous explosions.
Insurance protection
Purchase storage insurance for your warehouse to ensure the safety of your property.
More related content about overseas warehouses:
Methods to solve the problem of price chaos in overseas warehouses
Cainiao and Spotter overseas warehouse develop smart warehousing solutions
With these measures, you can maximize the safety of your warehouse and employees. If you need professional warehousing and logistics services, please contact ChinaDivision. Our professional team will provide you with comprehensive logistics solutions to ensure that your goods arrive at their destination safely and on time. Choose ChinaDivision to make your logistics more efficient and safer.
Contact ChinaDivision and let our high-quality services protect your business development.
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About the Author: Limi
Limi is a content marketing expert at ChinaDivision, helping businesses and e-commerce sellers navigate the complexities of international shipping by providing actionable tips and comprehensive guides on logistics, shipping, and cargo transportation.