Reasons and Solutions for Amazon Express Delivery Detention

Amazon express delivery is an important service for B2B companies and e-commerce sellers, providing fast and reliable delivery options for global customers. However, logistics problems, especially express delivery detention, delivery anomalies, and delivery delays, have always plagued B2B companies and e-commerce sellers. These problems not only affect customer satisfaction, but may also lead to order cancellations, refunds, and even damage to brand reputation. This article will analyze the common reasons for Amazon express delivery detention from the perspective of international fulfillment agent service providers, and provide professional solutions to help you cope with these challenges.

According to Amazon's official data, 23% of packages in cross-border orders in 2023 have experienced at least one delivery exception (DeliveryException), and customer complaints caused by logistics delays account for 47% of the total customer complaints of sellers.

Common reasons for Amazon express delivery detention

Address problems

Wrong or incomplete addresses are one of the common reasons for express delivery detention. If the delivery address lacks key information such as street number, zip code or unit number, the package may be returned. In addition, incorrect addresses or errors in the auto-fill function may also cause the package to be undelivered.

Supply Chain Issues

Instability in logistics, transportation and warehousing is one of the main reasons for Amazon express delivery delays. Supply chain disruptions, insufficient warehouse capacity (warehouse backlog), logistics bottlenecks (Logistics Bottleneck) and other issues will directly affect delivery efficiency. Poor inventory management by sellers, such as failure to replenish stocks in time and inaccurate sales estimates, will also lead to orders not being fulfilled in time, which in turn affects delivery time.

Customs clearance issues

For international orders, customs clearance is another common detention point. If the package lacks the necessary documents, unpaid tariffs or contains restricted items, it may be detained by customs. This will not only delay delivery, but may also result in additional costs.

25% of detentions are due to document issues: incorrect HS code, missing commercial invoice, low declaration risk

14% involve product qualifications: missing FDA certification, non-compliant CE mark, sensitive products not pre-registered

Damaged or lost packages

If the package is damaged or lost during transportation, the courier company may suspend delivery until the problem is resolved. This will not only affect customer satisfaction, but may also result in refunds and re-shipments.

Logistics bottlenecks

During peak seasons (such as Black Friday, Christmas, etc.), express delivery companies need to handle a large number of packages, which may lead to logistics bottlenecks and thus delivery delays. In addition, problems such as transportation facility failure, vehicle failure or flight cancellation may also cause package detention.

Label or barcode problems

If the label or barcode of the package cannot be read, is damaged or missing, the express delivery company may not be able to scan the package correctly, resulting in delivery abnormalities.

Weather and traffic factors

Force majeure factors such as severe weather (such as heavy rain and snow) and traffic control (such as road construction) often lead to logistics and transportation delays.

Strategies to solve Amazon's express detention problem

Strengthen supply chain management

Establish a close cooperative relationship with suppliers to ensure the stability of the supply chain. At the same time, optimize the management of warehousing and logistics links to improve operational efficiency.

Multi-channel warehousing layout

Use multiple FBA warehouses or third-party warehousing cooperation to increase warehouse capacity and shorten delivery distances. This helps alleviate warehouse backlog and logistics backlog problems.

Ensure the address is accurate

Before shipping, be sure to verify that the delivery address is complete and accurate, including information such as unit number, zip code and company name. Using address verification tools can effectively reduce delivery anomalies caused by incorrect addresses.

Perfect customs documents

For international orders, ensure that all customs documents are complete and meet the requirements of the destination country. This includes commercial invoices, correct customs codes, and clear labels. If the documents are missing or incomplete, the package may be detained by customs. Understand the customs policies and requirements of the destination country in advance and ensure that all declared information is accurate and complete. Prepare all necessary documents, including invoices, packing lists, certificates of origin, etc., to avoid customs detention due to missing documents.

Optimize packaging

Using sturdy packaging materials and suitable cushioning materials can reduce the risk of damage to the package during transportation. In addition, avoid using paper labels in wet or humid environments to prevent labels from being damaged or blurred.

Arrange logistics reasonably

Plan ahead and adjust delivery time expectations during peak seasons or logistics peaks. Work with reliable logistics partners to ensure that they can cope with high-volume package processing.

Timely communication

Maintaining communication with customers is the key to improving customer satisfaction. If there is a delivery anomaly of the package, notify the customer in time and provide solutions. For example, provide package tracking information, allow customers to choose alternative delivery methods, or arrange re-shipment.

Streamline order processing

Implement an automated system for order tracking and processing to reduce manual errors and improve efficiency. Standardize packaging to ensure consistent packaging to minimize errors and speed up the fulfillment process. Consider outsourcing logistics to a third-party logistics provider to effectively manage large volumes of orders.

How to ensure customer satisfaction after delivery anomalies?

When receiving a delivery anomaly notification, sellers need to act quickly to ensure customer satisfaction.

Timely notification: Communicate with customers in a timely manner to inform customers of shipping anomalies and provide clear explanations and solutions.

Provide alternatives: Provide options such as re-shipping or refunds to address customer concerns, such as re-shipping, refunds, or compensation for delayed delivery.

Follow-up actions: Keep customers informed of the status of the package through automated tracking updates and customer support channels, and regularly update customers on the order status to maintain trust and satisfaction.

Use Chinadivision's professional fulfillment agency services to help

Amazon express detention situations can be tricky, but by taking a proactive strategy and choosing the right logistics partner, companies can effectively mitigate these problems. As a professional international fulfillment agency service provider, Chinadivision has rich experience and a professional team to help you deal with Amazon express detention issues. We provide the following services:

Address Verification and Logistics Planning

Ensure that all address information is accurate through an advanced address verification system.

Customs Clearance Support

Our team is familiar with international customs regulations and can help you prepare complete customs clearance documents to avoid package detention.

Optimized Packaging and Labeling

Provide high-quality packaging materials and labels to ensure that packages are not damaged during transportation.

Logistics Optimization and Alternative Solutions

During peak logistics periods, we can flexibly adjust logistics strategies to ensure that packages are delivered on time.

Customer Communication and Support

Provide multilingual customer support services to help you maintain good communication with customers and reduce complaints and refunds.

Popular Topics on Parcel Delivery Abnormalities

What happens when a parcel has a delivery abnormality?

When a parcel has a delivery abnormality, the logistics status will be displayed as Delivery Exception or Shipment On Hold. This usually means that the parcel encountered problems during transportation, such as wrong address, unable to contact the recipient, customs clearance obstacles, etc. At this time, the logistics company will try to solve the problem and communicate with the recipient for follow-up arrangements.

If you are troubled by the Amazon express detention problem, you may wish to get in touch with Chinadivision. Our expertise in international delivery can help you streamline your delivery process and ensure timely and reliable delivery of goods to your customers around the world. We will provide you with professional solutions to help you optimize your logistics processes and improve customer satisfaction, so that you can stand out in the fierce e-commerce market.

Although Amazon express delivery detention issues are complex, you can effectively reduce the impact of these issues on your business through professional strategies and the support of reliable fulfillment agent service providers. Chinadivision looks forward to being your trusted partner to jointly meet logistics challenges and achieve business growth.