The Impact of Door-to-Door Shipping on Customer Satisfaction

Dec 08,2023
Industry News
A professional explanation of the differences between freight services and door-to-door logistics services and how to improve your customer satisfaction

If you want to send goods, door-to-door logistics service is the best way. The door-to-door delivery service process is generally divided into these stages: starting from the warehouse or your hands, submitting the necessary document information for the transportation process, then transporting the product, and finally transporting the product or goods to the customer's location.

What is door to door shipping?

Door-to-door shipping (D2D) is a shipping method that refers to the service of delivering products from the seller’s warehouse to the customer’s location. The shipping company will pick up the item from the warehouse and deliver it to the customer. The service includes all shipping, handling, import and duties, making it a worry-free option for importers. Shipments are collected from the sender and delivered directly to the recipient.

As a professional third-party order fulfillment service provider, we understand how important the difference between freight services and door-to-door (DDP) is to our customers. Therefore, we will explain to you in detail the differences between the two and how we can provide you with quality services from a professional perspective.

The Difference Between Freight Services and Door-to-Door (DDP)

Freight services primarily focus on transporting goods from one location to another, often providing fast and direct port-to-port delivery at a lower price. The advantages of this service are its simplicity and speed, but the importer is responsible for any additional costs associated with customs clearance, delivery at the port of destination, etc. Since this service does not include all add-ons, you may sometimes face some unexpected fees or delays.

In contrast, door-to-door (DDP) service is a more comprehensive service with a relatively high price but provides exporters with a one-stop solution covering all necessary shipping processes. The advantage of this service is that it is comprehensive. The shipping company will take care of customs clearance and transport the goods to the final destination, saving the importer many potential troubles and delays. However, due to the complexity of this service, shipping times may be relatively long.

DDP services cannot be tracked directly

In DDP services, the shipping company does all the shipping process for you, so unlike sea shipping, it is not easy to always track the goods over the Internet, which is mainly related to air freight, because in other freight services, tracking the goods is also not possible at the destination port. But the company's support team is usually a lot of help with this and can provide you with information if you ask

DDP services are available in certain countries

DDP services are only available in about 40 countries as customs clearance varies in each region, while freight services are available in all countries with airports, sea lanes, roads and railways.

What are the benefits of home delivery?

Home delivery services bring many benefits, not the least of which is meeting diverse delivery needs. Whether you need to send documents, small or large parcels, door-to-door delivery can suit your needs. In addition, door-to-door delivery simplifies the communication process as customers only need to contact an account manager or follow online tracking to learn about the shipment status, without having to go to a store or other location to pick up the goods.

door to door shipping

Door-to-door delivery also helps with cargo insurance. Most shipping companies offer insurance for goods lost or damaged in transit, which is a safeguard for both buyers and sellers. In addition, door-to-door service can also save shipping costs. Since suppliers don't have to worry about shipping many items at once to get them to their final destination, items can be packed and shipped as ordered and will be delivered via courier services, thus reducing shipping costs.

What international door-to-door delivery services are available in China?


Mainly serving online sales/crowdfunding e-commerce sellers, Amazon and other e-commerce platform sellers, and crowdfunding startups (kickstarter, indiegogo). Its services include warehousing services, order fulfillment, product procurement, value-added services, supporting assembly, brand upgrades, etc. It also supports API platforms such as Shopify, BigCommerce, WooCommerce, Opencart, WordPress, Mangento, Amazon, Ebay, etc. Users can perform SKU management, real-time inventory, order information, spending and other operations in the user center.


The world's leading express and logistics service provider, providing door-to-door delivery services worldwide. In China, UPS cooperates with a number of cross-border e-commerce platforms to provide door-to-door delivery services to overseas consumers.


The world's leading international express company provides door-to-door delivery services around the world. In China, DHL cooperates with a number of cross-border e-commerce platforms to provide door-to-door delivery services to overseas consumers.


The world's leading express and logistics service provider, providing door-to-door delivery services worldwide. In China, FedEx cooperates with a number of cross-border e-commerce platforms to provide door-to-door delivery services to overseas consumers.


China Post's EMS business provides international door-to-door delivery services. EMS has a wide coverage and relatively fast delivery time, but it should be noted that EMS does not guarantee the stability of timeliness.

How to choose a home delivery service provider?

First, on-time delivery is crucial. A good supplier should be able to deliver the goods to the destination within the agreed time and adhere to the schedule. Secondly, convenience is also an important factor. A good logistics partner should be able to deliver packages to customers accurately and conveniently, and provide customers with a high degree of convenience.

In addition to this, insurance is also a factor to consider. Make sure your home delivery service provider insures and guarantees your products to protect against any eventuality. At the same time, price is also one of the factors that need to be considered. Look for suppliers who offer their services at reasonable costs to ensure your business is maximized cost-effectively.

Summary of frequently asked questions about door to door logistics services

Does ems ship to your door?

The level of door-to-door service provided by EMS may vary depending on the country of destination. In some cases, EMS may deliver directly to the recipient's door, while in other cases, the package may be sent to a local post office for pickup.

Does fedex ship to your door?

FedEx offers door-to-door shipping, and when you ship with FedEx, the company will typically deliver your package directly to the recipient's designated delivery address.

Can I set amazon shipping to not leave at the door?

Amazon offers options to manage order delivery preferences, including specifying whether packages should be left at the door or require a signature upon delivery.

How is door to door shipping better for your business?

Door-to-door shipping provides customers with a high degree of convenience. They don’t need to travel to a pickup point or shipping facility, making the overall shopping experience more enjoyable. This convenience can increase customer loyalty and satisfaction.

The effectiveness of door-to-door shipping depends on factors such as the nature of the product, the target market and the reliability of the chosen logistics partner. Implementing clear communication, efficient tracking systems, and customer support can further increase the success of your door-to-door shipping strategy.